Refurbished Phone Buying Guide

Refurbished Phone Buying Guide

A clear, practical guide to buying a refurbished phone with confidence. Learn what refurbished means, how phones are tested and graded, and what to look for before you buy.

Hero image to be supplied

What is a refurbished phone?

A refurbished phone is a previously owned device that has been professionally tested, inspected and, if needed, repaired, so it is fully working and ready to use again.

At Backed Buy, every phone goes through a comprehensive 90 point quality check to make sure it meets our standards for performance, reliability and appearance.

Learn more about how we test and refurbish our phones →

How are refurbished phones tested?

Every Backed Buy phone goes through our comprehensive 90 point quality check, covering the hardware, battery, functionality and other key areas.

If a handset needs repair or a component needs replacing during the refurbishment process, we use original manufacturer parts. Any required refurbishment work is completed before the phone moves on to the remaining checks and approval for sale.

Find out more about How We Test & Refurbish →

Understanding refurbished phone condition

We offer two clearly defined condition grades so you can choose the right phone for you. The grades differ in cosmetic condition and guaranteed battery health.

Premium
  • Screen: No markings
  • Body, frame and housing: No signs of previous use
  • Battery health: Guaranteed 95%+
  • Fully functional
Excellent
  • Screen: May have light surface marks or small scratches
  • Body, frame and housing: May have minor marks or light scratches
  • Battery health: Guaranteed 90%+
  • Fully functional

What battery health should you expect?

Battery health is an important consideration when buying a refurbished phone because it affects how long the device can typically be used between charges.

At Backed Buy, battery health is checked on every individual handset before it is approved for sale.

Premium: Guaranteed 95%+ battery health

Excellent: Guaranteed 90%+ battery health

This means you know the minimum battery health standard to expect before you buy.

Choosing the right phone

Once you understand condition and battery health, the next step is choosing the phone that best suits your needs, preferences and budget.

Which iPhone Should You Buy?

Compare different iPhone models, features and generations to help narrow down which iPhone is right for you.

Read our iPhone Buying Guide →
Which Samsung Phone Should You Buy?

Explore Samsung Galaxy models and the differences between them to help find the right option for your needs.

Read our Samsung Buying Guide →
Which Google Pixel Should You Buy?

Compare Google Pixel models, features and generations to see which one best matches what you’re looking for.

Read our Google Pixel Buying Guide →

What should you check before buying?

Use this checklist to make sure you choose the right refurbished phone.

Model and features
Check the exact model has the features you need, such as 5G, camera specifications or eSIM support.
Storage
Check the storage capacity suits how you use your phone.
Condition definition
Check exactly what the seller’s condition grade means and what cosmetic wear may be present. Grade names can mean different things between sellers.
Guaranteed battery health
Check whether the seller guarantees a minimum battery health and what that minimum is. Battery standards can differ between sellers.
Testing and refurbishment process
Check what testing the phone undergoes and how faults or required refurbishment are handled.
Parts policy
Check what type of parts may be used if components have been repaired or replaced.
Network status
Check whether the phone is network unlocked.
Warranty and returns
Check the length and coverage of the warranty and understand the seller’s returns policy.
Software and security support
Check whether that particular model still receives manufacturer software and security updates. Support varies by brand, model and generation, so check the manufacturer’s current information.
At Backed Buy, you can find this information clearly explained across our Condition Guide , How We Test & Refurbish , 12 Month Warranty and Returns & Refunds pages.

Ready to choose your refurbished phone?

Browse our range of refurbished phones, all put through our comprehensive 90 point quality check and supplied with a FREE 12 month warranty.

Shop Refurbished Phones →