Buy With Confidence
Every refurbished phone sold by Backed Buy comes with a FREE 12 month warranty, covering eligible faults that arise during normal use.
Your warranty starts from the date your phone is delivered.
Our warranty covers eligible hardware or component faults that develop during normal use during the 12 month warranty period.
If you experience a problem with your phone, contact Backed Buy and we’ll arrange for the device to be returned and assessed.
Depending on the circumstances, Backed Buy may:
If appropriate, we’ll repair the handset and test it again before returning it to you.
Where a replacement is appropriate, it will be the same condition grade as the device originally supplied, or better.
Where appropriate, a refund may be issued instead of a repair or replacement.
The appropriate solution will depend on the circumstances of the individual warranty claim.
Our warranty doesn’t cover problems resulting from circumstances including:
Normal battery degradation through everyday use isn’t automatically considered a warranty fault. However, if you believe your battery has developed an actual fault, you can contact us and we’ll assess it.
Contact Backed Buy before returning your phone and tell us about the problem you’re experiencing.
We’ll provide instructions for returning your handset so it can be inspected and tested.
Your handset may need to be erased during inspection, testing or repair, so please don’t rely on data remaining on the device.
When we receive your handset, we’ll inspect and test it to establish the fault and determine whether the issue is covered by the warranty.
If the claim is accepted, we’ll proceed with the appropriate repair, replacement or refund.
If the handset is repaired, it will be tested again before being returned to you.
If you’re experiencing a problem with your Backed Buy phone, contact us and we’ll help you with the next steps.
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